It doesn’t take a rocket scientist to appreciate the simplicity of great customer service. We all know it when we experience it but it’s rare to experience. So let’s start with some brutal honesty — most software companies have TERRIBLE customer service. They don’t want to talk to you, they only want emails, and more than half the time, you can’t even find a phone number on their website. When there is a phone number you’re on hold for longer than you are speaking to someone.
Software companies spend so much time automating their software that they forgot that some things just shouldn’t be automated, customer service is one of those things. Human interaction is invaluable to implementation and problem-solving. Whereas, automated systems have to make assumptions about your needs or issues.
Customer Service for Construction
Every business is unique. Especially in construction, contractor’s issues may not be the same as the last company or the next company’s issues. busybusy understands this, and that is why we take your success personally.
Software customer service is a tricky beast to maintain top quality service. It’s so important to find a company that genuinely cares about you and has your best interest in mind instead of it just being one sided. I jumped at the chance to write some of busybusy’s blog articles because I believe in their premise, their product, and see the value they provide to their clients. I’ve never seen a software company do so much to align their success with their clients’ success.
No-Contract Software
The easiest way for mutual benefits between a company and a client is to find a company that doesn’t require a contract. When you say yes to using software with a company that doesn’t require a contract, they’re betting on themselves right along with you. The synergy of implementing contract-free software is liberating, knowing they share the accountability of success or failure.
This is critical because one of the most common things I see in construction software is, a company buys a software, has trouble with it, has a terrible customer service experience but it doesn’t matter because they are paying for it for another three years regardless so the company will get to you when they have the time.
When a company buys software, they should not only feel like the software company is there to support them but also feel supported throughout their journey with a new platform. Your growing team deserves assistance, training, and new features to help ease management responsibilities and help you as construction business owners, project managers, and contractors to have more visibility on the projects you oversee.
When software is developed around an industry need and not a specific product, it is often harder to define what customer service should look like. Selecting software with features that compliment your business and fit your niche is hard to decide on. What makes a software the right fit, and how can one time-tracking software be better than the next?
Customer Service Through an App
While there are many basic time tracking apps out there, choosing one built for your business and industry is an obvious key to successful implementation and adoption across your team and organization. Having a platform built for the construction industry also means the customer service is built around your industry as well. When customer service knows more than just the features of the software, but how it interacts with other platforms you use, how it makes your construction company function better, and how to guide you to adoption success.
Customer-centric businesses put just as much, if not more, effort into customer service as sales. With so much faith in the busybusy customer service team, busybusy eliminated contracts and the monthly subscriptions. They are so flexible that clients are only charged for what they use. We know you’re looking for a time-tracking app that works for you, not against you. This means ease of use, great support, and the ability to increase profits through accurate time tracking.
Good customer service is quick to respond, knows your business, and knows the tools and tricks to get you up and running with ease. Your assigned client success rep learns your business, what you truly need to succeed, and is available during the hours you work. Before getting to troubleshooting or other typical customer service calls, the busybusy team is there to onboard you and your team. Client success reps are not salesmen, they work in construction and know the specifics of our industry. busybusy goes beyond a document or a link when you need assistance. We’ll walk you through every step to find a solution.
Serve Better with busybusy
At busybusy, we go above and beyond with our customer service. We know your time is valuable and waiting hours on the phone for an answer is never a good use of your time. We have confidence in our service and product so let’s recap and summarize.
- We are industry-specific. We built our app and our teams around construction industry needs, creating an application that solves specific problems. Our Client Success Reps understand these needs and the ways our software supports your business.
- We never require a contract. Simple as that. Our product is extremely reliable and our customer service delivers confidence that no one can beat. Keeping you and your team happy with our software is our goal, and we strive for service that we know will benefit your business and the implementation of busybusy with your business.
- Unlike so many subscriptions, we not only never require a contract, but we only charge you for what you use. If you have seasonal fluctuations in staff, or we are working through onboarding your teams, we charge for what you use and nothing more. With this mindset, our customer services assure you understand, know how to use, and see the value in our Product.
- Integration is easy; we know the software and we know the industry. Blind integrations without understanding how they work are not more useful than giving a frying pan to someone who has never cooked. We built busybusy because of a construction industry need and built it to answer the frustrations and work with the software you already use most.
- Employee chat integration keeps your team connected in the field. Questions about a task or code can be directed promptly to supervisors on the spot.
- Office staff webchat to connect the office and the field. Even your office staff that isn’t on a mobile device or kiosk can stay connected to the field staff quickly and easily with a simple chat feature.
- Access live customer support at the hours you need it most. We have representatives answering your calls 6 a.m.-7 p.m. daily, with even more support through web chat that goes as late as 10 p.m. covering most of your construction shift needs.
Whether your company does groundwork, architecture, or an MEP trade, we built busybusy to address your time tracking needs and meet the demands of the construction industry. Our application is an instant win for construction crews and management, but it easily grows and adapts to the needs of your team. Because no two companies or teams are the same, our customer service team helps you create a customized user experience.
Try the busybusy app for free
It’s not hard to see the difference in great customer service and a great product, sometimes you just need to get your feet wet. We’re inviting you to dive into our product and try it for yourself, risk-free for 90 days. If you’re not happy, we’ll refund you every penny. With busybusy, we provide a great product that makes your business easier to track and manage, all the while providing exceptional customer service and no contract.
