FAIR BILLING POLICY
Only pay for the team members who are using busybusy. Simple.
busybusy believes that a software company should only be successful if their clients are successful. So with busybusy:
You don’t sign a contract that you are stuck in for years
Each month you are billed for usage instead of a fixed number of seats
You have a 90-day 100% money-back guarantee as long as you tell us why you are canceling. No other questions asked. We simply want to know what went wrong so we can learn from it for future clients.
We only win if you win. It’s really that simple.
What Makes an Active User?
A user is active in a monthly billing period if they have logged into the app or the website or they have a time entry within that period.
Your billing period starts on the day of the month you activated your account. Your next billing period starts the same day of the following month.
Leo signed up for a Pro plan on May 25th. On June 25th, his account will be charged for only the number of active users he had from May 25th – June 24th.
Adding or Removing Users
You can add or remove a user at any time. Your bill will automatically adjust.
Leo’s billing cycle is on the 15th of each month. On the 29th he adds 1 new user. His bill will automatically be adjusted for that billing period to include the new user.
To maintain a Pro subscription, the account will be charged for a minimum of 1 user even if there are no active users in a given billing period. That charge can be avoided by downgrading to a Free plan or canceling the subscription.
You won’t be charged for users that are not active in a given billing period.
Leo has a seasonal crew of 5 employees. For his September billing period, those 5 users were not active and Leo’s bill was automatically reduced. In December, those 5 users become active again and the bill adjusts accordingly. Their data continues to track, sync, and report as usual.
Inactive Free Accounts
After six consecutive months of inactivity, a Free account will be deleted along with the data associated with it.
Inactive Pro Accounts
If a Pro Account becomes inactive it will be downgraded to a Free account and the Pro subscription will be canceled. Any unused pre-paid credits will be forfeited at that time. A Pro account becomes inactive after three consecutive months of significantly reduced user activity. The account is deemed inactive if more than 80% of the peak number of active users become inactive for three consecutive months. For companies who paid for six employees or less the policy is not based on a % of activity. For Pro accounts with 1-6 users paid annually, the account will be considered active as long as 1 or more active users log into the account each month.
So why do inactive accounts get canceled? busybusy takes its obligations to customers seriously. Accountants and attorneys who consult for us and many other software companies have made it very clear to busybusy that we should not carry credits forward month after month, year after year on an account that is inactive because those credits are a liability on our books. busybusy is interested in ensuring the success of every active client we have so we follow legal and financial best practices that dictate a time limit for outstanding liabilities. For this reason, we and other service providers implement policies to bring abandoned accounts to an end.
busybusy Inc. offers annual pricing where the per-user rate is discounted from the standard monthly active user price. You may choose an annual plan when you first sign up for your Pro account or you may switch to the annual billing option at any time during your regular billing cycle.
The total annual amount is based on user credits. When you purchase an annual plan, you are purchasing monthly credits for the projected number of employees. The credits will be applied each month, throughout the year.
If you add users at any time during the year and use more credits than purchased with your annual plan, the credits will be consumed at a faster rate. You will receive a monthly invoice showing the number of active users for each month.
If you pay an annual contract for 10 users you receive 120 user credits. If you add a user, you will make your monthly active user total 11. Each month, you will use 11 user credits. After 10 months you will have used 110 of the 120 user credits you purchased with your annual contract.
If you do not use a credit or if a user is not active during any month, the credit will carry over to a later month or the following year as long as your account remains active.
If you pay an annual contract for 10 users you receive 120 user credits. If you only have 9 active users per month, you will only consume 9 credits each month. At the end of 1 year, you will have only consumed 108 user credits and the remaining will carry over to the following month(s).
Setup, Integration & Consulting Fees
These are one-time, nonrefundable fees.
You may cancel your paid busybusy account at any time. If you cancel within the first 90-days, 100% of your annual user fee will be refunded. After a client’s busybusy account has been activated for 90 days, there are zero refunds available.