It might be 2 AM When the phone rings at Sierra Restoration in Logan, Utah. The team at Sierra Restoration know the meaning of customer service, especially when emergencies arise. With a schedule that has service techs working around the clock, time tracking can be a nightmare. Nobody at Sierra wants to be doing paperwork when they could be helping clients instead.
When Justin and his team at Sierra decided to streamline their internal time accounting practices, there was only one place to turn to.
Reliable Data Collection Improves Customer Service
Before switching to busybusy, Sierra founder Justin Stocking was constantly behind the eight ball and buried in paper. Like most small business owners and managers, Justin was trying to do everything, but did not have access to all the information when he needed it.
Focusing on time tracking, schedules, and trying to keep track of techs and equipment that could visit multiple jobsites every day is full-time job in itself. When small company owners with a sincere dedication to customer service spend hours with the books, they cannot focus on the most important part of why they started a business: their clients.
As soon as Justin and his employees at Sierra Restoration began using busybusy, everyone in the company noticed a difference. The biggest benefit has been accuracy in reporting and time tracking, which in the end benefits every one of Sierra’s customers.
Quick and Easy Invoicing Improves Cash Flow and Payroll Accuracy
Whether your company handles one job, or manages simultaneous projects like Sierra Restoration, the quicker you have data, the quicker you can create customer invoices. When invoicing is delayed because of inaccurate time reporting, confusion among jobsites, or poor attention to detail during hectic times, it interrupts a company’s cash flow.
Sierra Restoration’s techs can work a dozen jobs a day. Invoicing clients and tracking payroll used to be a mess. Justin remembers a time before busybusy when his pros were too pressed for time to note every time they arrived or left a jobsite. Inaccuracies led to complaints, delayed invoicing, and payroll headaches.
Now, things at Sierra are moving more smoothly. Office manager Stacy Hess says,
“I noticed a difference as soon as the company implemented the busybusy app. Time cards are more accurate and detailed, but most off all the new system is user-friendly.”
Eliminate Tedious Data-Entry
With hand-written time reports, Stacy remembers having to check and recheck employee payroll on many levels. Employees wrote down their time on site and reviewed their work at the end of the day. Then someone had to compile the timecards and enter the data — and that had to be checked again.
Because of busybusy’s interconnectivity, both Justin and Stacy have more time to focus on other aspects of Sierra’s business. There is no longer any need to do one task multiple times.
Technology & Organization Helps a Business Run Smoothly
One of the key features of a company’s data tracking and application is organization. There are times when Sierra Restoration is going twenty different directions at a time. With busybusy, the company has been able to track active jobs and employees more effectively. That has been good for business and allowed Sierra to move at a pace that they had never been able to before.
Sierra Restoration is just one example of how a small company can streamline daily operations with emerging technology. If your small business is still swamped by paper that’s slowing you down, it’s time to make the move to digital project and time tracking.