Onboarding Specialist

FULL TIME POSITION | REMOTE

Send resume to: christi@busybusy.com

Onboarding has become the standard in the SaaS technology space and is essential to help new adopters successfully implement software.  At busybusy, onboarding has played a huge role in helping construction owners implement new software to ensure their success. A great onboarding experience for our clients has also allowed busybusy to have industry-best retention rates and has become instrumental in scaling our business.

 

We grew by over 100% in new sales revenue last year, and we plan to do it again this year, but we need a couple more good people on the bus to help us keep up with the new business coming in the door.

 

THE RIGHT CANDIDATE WILL:

  • Use a high level of communication skills to respond to clients via email and zoom.
  • Use their analytical skills to diagnose and solve critical customer problems frequently.
  • Be inherently motivated
  • Be an autodidact. 
  • Work with the onboarding team to identify and build processes around new and existing payroll and accounting systems.
  • Collaborate with the sales team to provide the best solutions for new customers.

Minimum Requirements

 

  • Experience working directly with clients in customer service or client success.
  • Capable of concurrently running multiple projects; able to teach complex concepts in a simple way that clients can understand.
  • Excellent analytical and problem-solving skills, with great attention to detail.
  • Interest in helping others, nurturing nature, and being motivated by seeing others succeed. 

Preferred Requirements

 

  • Education background in Technology and/or Construction.
  • Experience with Microsoft Excel, writing articles, producing instructional video content, CRM software, Zoom.
  • Experience in a tech or start-up environment.

COMPENSATION, BENEFITS, AND FUN

  • Great Earning Opportunity
  • Opportunity to work in a fast-moving, high growth SaaS company
  • Office in St George UT. Remote work available
  • Company-paid Healthcare, Dental & Vision Plans, 401K match
  • Casual dress all-day, everyday
  • Strong, results-oriented culture
  • Catered Lunch Everyday and many other employee benefits

ABOUT BUSYBUSY

 

Founded in 2010, busybusy delivers a subscription-based time tracking platform to help streamline payroll, improve jobsite data, reduce liability, and more. busybusy serves over 40,000 contractors in over thirty different countries. 

Send resume to: christi@busybusy.com